SHIPPING AND DELIVERY
At Cwtch, customer satisfaction with the product and buying experience journey are at the top of our minds. And while commit to our clients satisfaction we not only mean satisfaction of buying the products but also journey of returning the product just in-case we disappoint you (very less chances though), we will require 1 - 2 working days to process your order on placing it and 2 - 7 working days to have the happiness delivered to your doorstop depending on the location of delivery. Working days do not include - Sunday or any national holiday. At times in case of transport strikes, please consider it as non working days.
In case we have more than expected happiness to be delivered, there could be a little delay in transit of delivery, please don’t be angry on us. We are only working to make sure that every time you're roaming on "Cwtch" website, we keep on getting showered with compliments or suggestions to improve our services. In any case, in time of such a scenario our very talkative team will call you to let you know of the same.
To ensure delivery on time, we urge our friends to purchase on a prepaid basis. It helps our delivery partners increase their efficiency as well and you are greeted with your box in time. But no pressure, we will anyway get you your box. For more on payments and refund do go through our return and refund policies.
If due to any reason unknown to 'Cwtch' you receive damaged happiness, please do write us an email at email@example.com or Whatsapp on 9267999800 immediately on receipt and also please share a little image of the product with the damaged area. It will only help our quality team to Cater to any of your issues/queries.
We would love to spread happiness to each and every one out there, but sometimes it becomes difficult to deliver in case of the below mentioned scenarios, so we insist you do your best while letting us know where you want to receive "Cwtch" -
Address incomplete, illegal, incorrect or cannot be located
You refuse or cancel your order on delivery
You Refuse to pay the COD Amount
Because we shouldn't run after something that doesn't want to be found or accepted, our courier partners will attempt delivery 2 times. The first one will be attempted without a call and incase of non delivery, you will receive a call from an unknown number, we hope you do take time out to answer their call and ease them from the heat and other weather conditions they have signed up to deliver you happiness
Rest Be Assured, We Will Deliver Your Product Safe & Sound