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RETURN, REFUND & EXCHANGE POLICY

RETURN:

We accept returns within 5 days of order receipt by customers, respective of the quality check performed before final acceptance of product return. Unless otherwise purchased on sale, not applicable on items purchased on sale.

Product/s being returned must be in their original condition, unwashed. The packaging and tagging should be as received. Products without tags will not be accepted. Any Defect in product, cost to be borne by the customer. 

To request for your return you may write to us at garbapparels@gmail.com or whatsapp us on 9267999800 and our team will get in touch with you within 24 hours of receiving the message on working days (Monday - Saturday) between 10 am to 6 pm.

To quicken the process and service provided by us, we request you to mention your order number, matter of concern and if possible send us images in case product received in damaged condition. 

Your return order will be picked up within 2 - 3 days of receiving your return request.

Return on international orders (outside India) is not applicable 

REFUND:

Orders payed for in cash will be refunded to your bank account under the same name as the purchaser.  

For orders you place using the card, we will reverse the transaction on the same card that was used for purchase.

All refunds will take a minimum of 2 - 3 working days to reflect in your account / card, whichever applicable.

We trust you, but just to ensure our quality team gets to do their fair share of checks, we request you to allow us a day to start refund process till the products returned to us are quality checked for the concern that made your experience unsatisfactory.

Refund on international orders (outside India) is not applicable

EXCHANGE:

We accept exchange within 5 days of order receipt by customers, respective of the quality check performed before final acceptance of product return. 

Product/s being returned must be in their original condition, unwashed. The packaging and tagging should be as received. Products without tags will not be accepted. Any Defect in product, cost to be borne by the customer. 

To request for your return you may write to us at garbapparels@gmail.com or whatsapp us on 9267999800 and our team will get in touch with you within 24 hours of receiving the message on working days (Monday - Saturday) between 10 am to 6 pm.

To quicken the process and service provided by us, we request you to mention your order number, matter of concern and if possible send us images in case product received in damaged condition. 

In case of exchange of a lower amount, we will refunded the differential amount to your bank account under the same name as the purchaser.  

In case of exchange of a higher amount, we will share a payment link through which you may process the differential amount post which we will dispatch your order.

We will dispatch the exchange order within 1 working day of receiving the returned product. Cwtch is only for you, so if any special requests while an exchange, you may get in touch with us at garbapparels@gmail.com

As we do not cancel orders once they have been placed, you may either return or exchange, on receipt, them as per the way mentioned above. We will be happy to help you.

Exchange on international orders (outside India) is not applicable

2nd Exchange attempt of products will be borne by the customer. 

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